Frequently Asked Questions

For detailed delivery information, please see the Delivery page - please click here

How will my party bags arrive?
Our filled cello party bags arrive fully assembled, so that all you have to do is hand them out at the party.

Our deluxe filled party bags arrive unassembled and require very simple and quick assembly at home (instructions are included with your order). This is to ensure that they are in pristine condition when handed out to your little party guests.

Are all of your items in stock?
We keep a large quantity of stock and our stock levels are automatically updated on our website, each time a customer places an order.  Therefore, you are only able to place items in your basket, if they are in stock.

In the unlikely event that one of the items in our filled party bags is out of stock, we will substitute it with something very similar, but in most cases, we will contact you beforehand by telephone or email, to discuss the options.

What about safety?
We take safety issues very seriously. We only supply items deemed as 'toys' which carry the CE mark, or which have been confirmed by the manufacturer/importer/distributor, as having passed all necessary safety tests.

Many items such as stationery, jewellery, hair and fashion accessories and sweets are not classified as 'toys' and do not need to carry the CE mark. However, as some of these items may prove harmful to children under the age of 36 months, our party bags and fillers are only suitable for children over this age (with the exception of our Toddler Party Bags).

Our deluxe filled party bags also carry a warning on them, stating that the bag and contents are not suitable for children under the age of 36 months.

What about my privacy and security?
We take customers' privacy very seriously and only use their names, addresses and payment details for the purpose of completing transactions.  Unlike many companies, we do not, under any circumstances, provide customer details to third parties for marketing purposes.

To complete your payment, you will be transferred to our secure server, powered by Protx, before you enter any of your card details. A gold padlock symbol will appear in your web browser’s status bar to confirm that you have reached the secure server. Using this system ensures that your card and personal details will be encrypted before they are sent across the internet, so that no unauthorised party will be able to see them. It also means that we will not be able to see or store any of your card details.

What if I want a refund or exchange?
We want you to be totally satisfied with your order.  Therefore, if you change your mind, we will gladly provide a full refund or an exchange (excluding postage and packaging). Simply return the items to us in their original unused state and in their original packaging within 30 days of placing your order and we will arrange your exchange or refund. For full details please see Terms & Conditions page.

What if the party bags are damaged?
We take great care to ensure that all items are in perfect condition when they are despatched. In the unlikely event that any part of your order is damaged in transit, please contact us immediately and return the items to us in their original packaging. We will then give you an immediate exchange or a refund (as well as a refund of the return postage and packaging costs). For full details please see Terms & Conditions page.

How do I contact you?
If you have any questions or need advice, please email us at info@partybagboutique.co.uk.  We respond promptly to all emails. Alternatively, please feel free to telephone us on (01761) 436876  Mon - Fri 9:30am - 5:00pm.